The Director of Neighborhood Tax Centers is responsible for management of the Volunteer Income Tax Assistance (VITA) program which provides free income tax preparation to low income families in the greater Houston area. This includes researching changes in tax law and VITA rules, staying abreast of best practices for VITA programs, developing partnerships for program services and volunteer recruitment, hiring and supervising seasonal staff, and overseeing the year-round staff.
The NTC Director will be responsible for fulfilling the agency’s goal of no less than 30,000 tax returns on an annual basis
· Oversee the management and operations of 1 year round tax center site and various seasonal tax center locations
· Prepare and maintain the program budget to support the NTC Vita program with weekly, monthly, and quarterly updates to the senior leadership team
ESSENTIAL FUNCTIONS ~ Tasks or responsibilities that are primary drivers for the job. The employee must be able to perform these essential elements, with or without a reasonable accommodations.
Develops program budget and manages expenditures to ensure program needs are met while staying within budget.
Works with the staff to ensure they are fulfilling all of their responsibilities completely and in a timely fashion. These include tax center management, community outreach, volunteer recruitment, volunteer and intake specialist training, tax site logistics, transmission office procedures, ITIN applications, data management, and report preparation
Researches and provides training for staff on changes in VITA rules and tax law that affect our neighbors
Researches best practices of other large VITA programs and implements changes to NTC procedures as necessary to improve efficiency and/or quality
Works with the Sr. Director and Volunteer Manager to develop new partnerships for volunteer recruitment
Works with the Sr. Director to develop new partnerships expansion of program services
Participates in media events as needed
Works with the Sr. Director and Operations Coordinator to ensure all funder and agency reports are completed properly and on time
Participates in hiring all seasonal staff
Oversees the training by the NTC tax center staff of the seasonal tax site managers and transmission office staff
Provides tax and procedural expertise to the tax centers
Ensures that all staff members and volunteers are aware of and are observing VITA rules and scope limitations.
Monitors tax preparation quality at all tax centers and implements quality control measures as necessary
Provides professional guidance and development to the year-round staff
Passes the IRS Advanced Certification test annually
Ability to work evenings, weekends, and long hours from Januarythrough April
· Other duties as assigned
MINIMUM EDUCATION: Bachelor’s Degree (Master’s Degree in Accounting preferred but not required)
Works well in a fast-paced environment with multiple priorities
Ability to work quickly with great attention to detail
Displays a supportive and professional disposition
Excellent logical, analytical, and organizational skills
YEARS OF EXPERIENCE: Three to five years’ experience of individual tax return preparation
Previous VITA experience strongly preferred
CERTIFICATIONS, LICENSES, REGISTRATIONS: Enrolled Agent or CPA preferred
COMPUTER/ SYSTEMS/ SOFTWARE PROFICIENCY: Microsoft Office, Excel, Word, Adobe and Outlook
Knowledge of IRS Tax Regulations
LANGUAGE REQUIRED (Other than English): Bilingual in Spanish preferred but not required
WORKING CONDITIONS ~ Please note any specific working conditions that will be required or will impact this role.
Prolonged use of the computer, frequent sitting, stooping, bending, pushing and pulling.
Maintain emotional control under stress. Work with frequent interruptions. This positions requires regular interacting with the public.
About Baker Ripley
BakerRipley is the largest charitable organization in Texas and hosts a network of over 70 service sites that help more than half a million people earn, learn, belong, and be well. We fulfill our mission to bring resources, education, and connection by working with our neighbors side by side.
We are committed to being the #1 place to work in Houston. Our values are based on what we believe about people and neighborhoods. That they're good. That they're worth it. Our teams have a few things in common: We're passionate about what we do, we have fun doing it, and we couldn't see ourselves doing anything else
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